We make our jewelry to be worn, loved, and enjoyed—and we stand behind every piece that leaves our studio.

Lorraine Frances Jewelry is warranted against defects in materials and workmanship for one year from the date of delivery. If something goes wrong during that time, please get in touch with us. We’ll evaluate the piece and, when covered by our warranty, repair or replace it at no charge.

Our warranty does not cover normal wear and tear, accidental damage, loss, misuse, or the natural aging and patina that can occur with metals, coins, and antique or vintage components.

And if your piece needs a little help after the warranty period—or has simply had an unfortunate adventure—please contact us anyway. If we can repair it, we’ll be happy to let you know what’s possible and whether there will be a charge.

Returns & Exchanges

We want you to love your Lorraine Frances jewelry. If something isn’t quite right, we’re happy to accept returns within 30 days of delivery for store credit.

Returned jewelry must be unworn and in its original condition. Once we receive and inspect your return, we’ll issue store credit for the purchase price of the item.

We do not offer cash or credit card refunds. Original shipping charges are non-refundable, and return shipping is the responsibility of the customer.

Custom and special-order pieces are final sale and cannot be returned or exchanged.

Because many Lorraine Frances pieces are handmade and incorporate vintage, antique, recycled, and one-of-a-kind elements, no two will be exactly alike. These variations are part of the character of the jewelry and are not considered defects.

If there’s a problem with your jewelry that you believe is covered by our warranty, please contact us before sending it back.

Questions or need help? Email us at info@lorrainefrances.com or call us at 615-646-8112. We’ll be happy to help.

A Note About Wholesale Orders

Wholesale orders placed through Faire are subject to Faire’s applicable ordering, payment, cancellation, and return policies.